How AI-Powered Calls Transformed Lead Qualification & Sales for This Business!
Client Overview
Industry: Commercial Equipment Sales
Company Size: Mid-sized enterprise
Location: United States
Service Provided: AI-Powered Inbound Call Automation & Lead Management
Tools Used: Google Cloud Platform, Vapi.AI, Pub/Sub, HubSpot, Make.com, Python
Challenges & Objectives
Challenges:
- Manual lead qualification was time-consuming and inconsistent
- High volume of email inquiries required manual responses, delaying follow-ups
- Lack of an efficient system to identify and act on high-priority leads
Objectives:
- Automate the process of lead qualification based on predefined business rules
- Enable AI-driven voice interaction to instantly notify business owners of potential leads
- Streamline the email response process with automated, editable drafts for quick approval
Our Solution
Technology & Tools Used:
- Google Cloud Platform for processing and AI services
- Vapi.AI for AI-powered voice interactions
- Pub/Sub for real-time event handling
- HubSpot CRM for lead tracking and automation
- Make.com for workflow automation
- Python for custom integrations
Implementation Process:
- Assessment: Analyzed the client’s lead generation process and pain points in handling email inquiries
- AI Integration: Developed "Henry," an AI-powered voice agent to classify inquiries and notify the business owner
- Automation Flow: Emails were classified based on predefined thresholds, triggering automated voice calls for valid leads
- Approval Workflow: Business owners could approve AI-generated responses in real-time before they were sent to customers
- CRM Integration: Captured and logged all lead interactions into HubSpot for tracking and analysis
Results & Impact
Key Outcomes:
- Improved lead response time with automated voice alerts
- Streamlined email inquiry handling with AI-crafted, real-time editable responses
- Reduced manual effort in lead qualification and follow-ups
- Enhanced lead tracking with seamless CRM integration
Client Feedback:
“The AI automation has helped us instantly qualify and act on leads, reducing delays and improving our customer engagement”
Confidentiality Notice: For confidentiality reasons, all client names and identifying details have been altered.
Working with team Accelerate-AI has been an absolute pleasure! Their mastery in chatbot development is truly remarkable, delivering solutions that are not only technically sound but also delightfully user-friendly. The team has an incredible knack for turning complex requirements into seamless, intelligent conversations that feel natural and engaging. Their ability to implement custom features and integrations sets them apart. Their attention to detail and focus on quality ensure every project is executed flawlessly. Beyond their technical expertise, their collaborative nature and problem-solving mindset make them a valued partner who’s always ready to go above and beyond. We’re grateful for the innovation and dedication Accelerate-AI team brought to the table. Their work has made a huge difference, and we look forward to working with him on future projects.
Diat Khan CEO - Remote Office, Australia
